Frequently Asked Questions

  1. Is parking available? Customer parking is available in the parking lot to the right of the building. Free 1-hour street parking is also available directly in front of the building.

  2. What is your refund policy? Please note the following and e-mail hello@paperstreetplay.com or leave a voicemail at 201-383-9083.

    • If it is at least 24 hours before your reservation, we can help you reschedule or will issue you a full refund.

    • If it is less than 24 hours before your reservation, we can help you reschedule or will issue a credit that does not expire and can be used toward any of our services.

    • If it is the same day, we will need notice by 8am to receive a credit. It will otherwise be considered a "no-show."

  3. Why can’t I receive a full refund on the same day? We have families and know children get fevers for different reasons and are unpredictable, which is why we offer a credit toward future visits if we are notified by 8am. We hope our guests will understand we are a small business and when you cancel, we still have to pay our staff and maintain our facility, without having enough time to book another guest.

  4. I forgot to call and reschedule/cancel. We do not issue credits or refunds for no shows. Please see #4. 

  5. What age are the programs for? 

    • Open play​ is up to age 5

    • Music is up to age 4

    • Art Parent + Me is 20m to age 4

    • Art Drop Off is age 4-6

    • Private Play and Parties are welcome to all ages, but best suited up to age 7. 

  6. Do I have to pay for my infant? Infant siblings who are not yet walking are included with admission for open play, and not counted toward to the total for private play and parties

  7. Do we need to wear masks for our private session or party? As of May 28th, 2021, masks are optional, unless requested by the host for all private sessions and parties. 

  8. Can I come late to my session? 

    • Monday to Thursday:  Sessions are scheduled accordingly. You are welcome to arrive late, but will only be able to stay for the remainder of the session.

    • Weekends & Select Holidays: You may reserve any 90 minute session scheduled on our calendar OR walk in to have 90 minutes from check in-time, until open play is over. Please be sure to check the bottom of this site for schedule changes due to private parties and events. 

Other questions? Contact us below! We appreciate your feedback, but we ask you to use kindness and consideration when sharing your opinions or questions. 

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