Frequently Asked Questions

  1. Is parking available? Customer parking is available in the parking lot to the right of the building. Free 1-hour street parking is also available directly in front of the building.

  2. What is your refund policy? Please note the following and e-mail or leave a voicemail at 201-383-9083.

    • If it is at least 24 hours before your reservation, we can help you reschedule or will issue you a full refund.

    • If it is less than 24 hours before your reservation, we can help you reschedule or will issue a credit that does not expire and can be used toward any of our services.

    • If it is the same day, we will need notice by 8am to receive a credit. It will otherwise be considered a "no-show."

  3. Will you check my temperature? As of May 28th, 2021, we are no longer taking temperatures. We do ask that if you are not feeling well or exhibit any symptoms, please call ahead and reschedule for the safety of our staff and guests. See No. 2 for our refund policy. 

  4. Why can’t I receive a full refund on the same day? We have families and know children get fevers for different reasons and are unpredictable, which is why we offer a credit toward future visits if we are notified by 8am. We hope our guests will understand we are a small business and when you cancel, we still have to pay our staff and maintain our facility, without having enough time to book another guest.

  5. I forgot to call and reschedule/cancel. We do not issue credits or refunds for no shows. Please see #4. 

  6. Do I have to pay for my infant? Infant siblings who are not yet walking are included with admission for open play, and not counted toward to the total for private play and parties

  7. Do we need to wear masks for our private session or party? As of May 28th, 2021, masks are optional, unless requested by the host for all private sessions and parties. 

Other questions? Contact us below.